General

Q: Is Casillion associated with any other casinos?

A: Casillion is an independently operated brand and not affiliated with any other casinos.

 

Q: Is it necessary to download any software from the site before playing any of the games?

A: No software downloads are required as Casillion is a 100% online experience.

 

Q: Is the entire site available to play via mobile devices like iPhone? Is there a separate URL for mobile?

A: The site is available from mobile devices, and it is the same URL.

 

Q: What payment methods are available at Casillion?

A: Visa/Mastercard, Neteller, Skrill, ecoPayz, Paysafecard and iDebit are available for depositing into your Casillion account. Withdrawals can be made via Visa/Mastercard, Neteller, Skrill, ecoPayz and iDebit.

 

Bonus

Q: Do I get the bonus automatically?

A: If you select the welcome bonus when depositing, it will be credited automatically. Otherwise, no bonus is assigned.

 

Q: Is there any max bet per spin when playing with bonus Money?

A: There is no max bet when playing with bonus Money.

 

Q: Are any games restricted when playing with bonus Money?

A: No, all games are available.

 

Q: Can I see my bonus wagering anywhere?

A: Yes, just go to My Profile and click on the bonuses tab.

 

Withdrawals

Q: Which withdrawal methods are available? How long do withdrawals take?

A: Withdrawals of instant payment methods such as Skrill, Neteller, Visa and MasterCard are paid out within 1 hour during regular hours. Withdrawals via bank transfer takes up to 48 hours.

 

Q: Can I cancel requested withdrawals?

A: Requested withdrawals can be cancelled from the Transactions section and will be credited directly to your account.

 

Q: Are documents necessary for withdrawal?

A: Documents are only necessary for withdrawals over 500 EUR.